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We value your trust and want you to shop with confidence. Please read our refund policy carefully.
💰 Eligibility for Refund
You may request a refund if:
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You receive a damaged product
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You receive the wrong item
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The product has a manufacturing defect
Refund requests must be made within 7 days of delivery.
📦 Conditions for Refund
To be eligible for a refund:
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The item must be unused and unworn
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The item must be returned in its original packaging
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All tags must be attached
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Proof of purchase (order number) is required
We reserve the right to reject refund requests that do not meet these conditions.
🔄 Refund Process
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Contact our support team with your order details.
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Provide clear pictures of the issue (if applicable).
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Once approved, return the item to us.
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After inspection, your refund will be processed.
⏳ Refund Timeline
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Approved refunds are processed within 5–7 working days after inspection.
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Refunds for prepaid orders will be sent via bank transfer.
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For Cash on Delivery (COD) orders, customers must provide bank account details.
🚫 Non-Refundable Items
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Sale or discounted items (if applicable)
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Used or damaged items not caused by us
📩 Contact Us
For refund requests, please contact:
Email: splashx@gmail.com
Phone: +92-3462637869